FAQ

Advance tickets may be purchased through this website, via Eventbrite. Service fees apply for online purchases. Our box office is only open one hour before any show’s doors open. The box office accepts Cash, VISA, Master Card, and American Express.
  • Backpacks or large bags larger than 12" x 6" x 12"
  • Weapons of any kind
  • Knives or sharp objects (including spiked jewelry)
  • Projectiles or explosives
  • Illegal substances of any kind
  • Illegal drugs or drug paraphernalia
  • Prescription drugs not in appropriate containers (ID must match prescription label)
  • Outside beverages
  • Open containers
  • Selfie sticks
  • Go Pros
  • Flyers, stickers, posters
  • Items that can be used as a means to disturb the peace, endanger the safety of the crowd and/or inflict damage to people
  • Water guns, misters, or bubble guns
  • Glass in any form
  • Oils or salts
  • Sage, incense, herbs used for smudging
  • Large chains (including wallet chains)
  • Metal spikes (including those on apparel i.e. belts, necklaces)
  • Helmets
  • Laser pens, pointers or similar light device
  • Hula Hoops, Poi
  • Totems, flag poles or flags
  • Inflatables furniture or balls
  • Combustible products or materials
  • Paint of any kind including paint markers and spray paint
  • Pens or markers
  • Skateboards, roller blades or skates
  • Camelbacks or Bota Bags (must be EMPTIED before they can enter)
  • Fireworks
  • Frisbees
  • Drones and/or other similar flying apparatus
  • Aerosol cans, regardless of content
  • Flashlights larger than 5”
  • Animals or pets (Service Animals/Guide dogs permitted with valid credentials)
All sales are final. No refunds or exchanges unless a show is canceled or postponed. Please note openers are always subject to change.
Unless otherwise posted, all shows are All Ages.
An ID is only required if you plan on drinking alcohol. In compliance with CT state laws anyone 21-and-older who plans on drinking alcohol will have to show a valid, non-expired, government-issued photo ID. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. This policy is strictly enforced, and any violation will result in immediate ejection from the venue.
Most shows are GA standing; some shows are partial GA seated. MOST of our General Admission standing shows will have some chairs available in the back of the room on a first come, first-served basis, but we cannot guarantee seating. Please contact customersupport@manicpresents.com if you are unsure of a show’s seating arrangements, or need accommodations.
We are an ADA accessible venue. If you have any questions or concerns regarding ADA seating/accessibility, please reach out to customersupport@manicpresents.com
We only offer some snacks at our bars. However, The Cellar on Treadwell (next door) offers 10% off their food items if you show a ticket or wristband when you order, and they have lots of burgers!
We have two full bars with a variety of craft and domestic drafts and cans, cocktails, wine, soft drinks, and water.
We have a fenced in patio where patrons can smoke. Smoking is not allowed inside of the venue.
We have free parking for our patrons in our venue’s parking lot.
We do not have a formal coat check at Space Ballroom, but there is a coat rack available for all patrons to use and they assume all risk when choosing to use the public coat rack.
Our official hotel partner, the New Haven Hotel! For your visit to Space Ballroom, book here for hotel rooms at special rates.
295 Treadwell St, Hamden, CT 06514
Email us at customersupport@manicpresents.com. We will try our best to get back to you in a timely manner.