Advance tickets may be purchased through this website, via Eventbrite. Service fees apply for online purchases.
Our box office is only open one hour before any show’s doors open. The box office accepts Cash, VISA, Master Card, and American Express.
- Backpacks or large bags larger than 12" x 6" x 12"
- Weapons of any kind
- Knives or sharp objects (including spiked jewelry)
- Projectiles or explosives
- Illegal substances of any kind
- Illegal drugs or drug paraphernalia
- Prescription drugs not in appropriate containers (ID must match prescription label)
- Outside beverages
- Open containers
- Selfie sticks
- Go Pros
- Flyers, stickers, posters
- Items that can be used as a means to disturb the peace, endanger the safety of the crowd and/or inflict damage to people
- Water guns, misters, or bubble guns
- Glass in any form
- Oils or salts
- Sage, incense, herbs used for smudging
- Large chains (including wallet chains)
- Metal spikes (including those on apparel i.e. belts, necklaces)
- Helmets
- Laser pens, pointers or similar light device
- Hula Hoops, Poi
- Totems, flag poles or flags
- Inflatables furniture or balls
- Combustible products or materials
- Paint of any kind including paint markers and spray paint
- Pens or markers
- Skateboards, roller blades or skates
- Camelbacks or Bota Bags (must be EMPTIED before they can enter)
- Fireworks
- Frisbees
- Drones and/or other similar flying apparatus
- Aerosol cans, regardless of content
- Flashlights larger than 5”
- Animals or pets (Service Animals/Guide dogs permitted with valid credentials)
All sales are final. No refunds or exchanges unless a show is canceled or postponed. Please note openers are always subject to change. If you can't make the event, use Tixel to resell your ticket.
What if I can’t make it?
We’re partnering with Tixel as the official fan to fan ticket exchange. Tixel is the safest way to buy and resell tickets, with price caps and advanced protection for both buyers and sellers. Visit Tixel here to buy or sell tickets.
How do I list my ticket on Tixel?
Head to tixel.com/sell/eventbrite and follow the prompts to connect your Eventbrite account to Tixel. Once connected, you can select which tickets you’d like to list.
What if I've already found a buyer? Can I exchange my ticket privately on Tixel?
Yes. During the listing process, select the option to make the listing private. Only people who have your unique ticket link will be able to buy your ticket.
How do I join the waitlist on Tixel?
Head here and select the event you’re looking for. Once on the event page, select Join Waitlist. You can then pre-authorize payment for your preferred ticket categories or simply sign up to receive alerts for when tickets become available.
How do I buy a ticket on Tixel?
Head here and select the event you’re looking for. Here, you can safely purchase tickets for a fair price. If no tickets are available, you can join the waitlist and pre-authorize payment or set up alerts.
When will I receive my tickets?
After purchasing a ticket on Tixel, you will receive a brand new ticket in your name which will be available for download from your Tixel account. You will also receive a confirmation email and ticket from Eventbrite. It doesn’t matter if you use the ticket in your Tixel account or from Eventbrite, they will have the same QR code.
How do I get help?
Head to tixel.com/help and follow the prompts to access Tixel’s help center articles or use the chat to submit a question.
PLEASE NOTE: Certain shows may not be eligible for resale on Tixel and therefore will not be listed on Tixel under the Premier Concerts / Manic Presents page
We’re partnering with Tixel as the official fan to fan ticket exchange. Tixel is the safest way to buy and resell tickets, with price caps and advanced protection for both buyers and sellers. Visit Tixel here to buy or sell tickets.
How do I list my ticket on Tixel?
Head to tixel.com/sell/eventbrite and follow the prompts to connect your Eventbrite account to Tixel. Once connected, you can select which tickets you’d like to list.
What if I've already found a buyer? Can I exchange my ticket privately on Tixel?
Yes. During the listing process, select the option to make the listing private. Only people who have your unique ticket link will be able to buy your ticket.
How do I join the waitlist on Tixel?
Head here and select the event you’re looking for. Once on the event page, select Join Waitlist. You can then pre-authorize payment for your preferred ticket categories or simply sign up to receive alerts for when tickets become available.
How do I buy a ticket on Tixel?
Head here and select the event you’re looking for. Here, you can safely purchase tickets for a fair price. If no tickets are available, you can join the waitlist and pre-authorize payment or set up alerts.
When will I receive my tickets?
After purchasing a ticket on Tixel, you will receive a brand new ticket in your name which will be available for download from your Tixel account. You will also receive a confirmation email and ticket from Eventbrite. It doesn’t matter if you use the ticket in your Tixel account or from Eventbrite, they will have the same QR code.
How do I get help?
Head to tixel.com/help and follow the prompts to access Tixel’s help center articles or use the chat to submit a question.
PLEASE NOTE: Certain shows may not be eligible for resale on Tixel and therefore will not be listed on Tixel under the Premier Concerts / Manic Presents page
Unless otherwise posted, all shows are All Ages.
An ID is only required if you plan on drinking alcohol. In compliance with CT state laws anyone 21-and-older who plans on drinking alcohol will have to show a valid, non-expired, government-issued photo ID. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. This policy is strictly enforced, and any violation will result in immediate ejection from the venue.
Most shows are GA standing; some shows are partial GA seated. MOST of our General Admission standing shows will have some chairs available in the back of the room on a first come, first-served basis, but we cannot guarantee seating.
Please contact customersupport@manicpresents.com if you are unsure of a show’s seating arrangements, or need accommodations.
We are an ADA accessible venue.
If you have any questions or concerns regarding ADA seating/accessibility, please reach out to customersupport@manicpresents.com
We only offer some snacks at our bars. However, The Cellar on Treadwell (next door) offers 10% off their food items if you show a ticket or wristband when you order, and they have lots of burgers!
We have two full bars with a variety of craft and domestic drafts and cans, cocktails, wine, soft drinks, and water.
We have a fenced in patio where patrons can smoke. Smoking is not allowed inside of the venue.
We have free parking for our patrons in our venue’s parking lot.
We do not have a formal coat check at Space Ballroom, but there is a coat rack available for all patrons to use and they assume all risk when choosing to use the public coat rack.
Our official hotel partner, the New Haven Hotel! For your visit to Space Ballroom, book here for hotel rooms at special rates.
As soon as we can!
295 Treadwell St, Hamden, CT 06514
Email us at customersupport@manicpresents.com. We will try our best to get back to you in a timely manner.