FAQ & COVID-19 POLICY

Check individual show listings for policies as they vary on a show-by-show basis.

By purchasing tickets to our events, you agree to abide by the State of CT, City of Hamden, Artist, and Space Ballroom's Health and Safety measures in effect at the time of the event. Guidelines and entry requirements are subject to change. Any changes or updates will be posted on individual event pages and ticket links.

When required, what forms of vaccination proof are accepted?

Proof of vaccination may include a physical card or a photo of a complete vaccination card that matches the patron’s valid photo ID. Proof of a negative test may be a printed or digital test result that matches the patron’s valid photo ID.

To present proof of vaccination and/or negative PCR test results on your phone, please visit the Apple App Store or Google Play store and search “My Bindle.” Set-up is free and simple.  Your personal health information is kept secure and is never shared.

I'm not vaccinated, but a show I want to attend requires it. What can I do? 

Children under 5, who cannot be vaccinated, can show a negative PCR test taken within 72 hours to attend. People with a medical condition or closely held religious belief that prevents vaccination can attend with proof of a recent negative PCR test taken within 72 hours.

Where can I get more information regarding COVID-19 vaccination?

If you are not currently vaccinated, you can find out when, where, and how to get a free COVID-19 vaccine via the CT Vaccine Portal https://portal.ct.gov/Vaccine-Portal 

What do I do if I lost my vaccination card?

You can request a copy of your vaccination record https://portal.ct.gov/Coronavirus/Covid-19-Knowledge-Base/Lost-Vaccine-Card
Advance tickets may be purchased through this website, via Eventbrite. Service fees apply for online purchases. Our box office is only open one hour before any show’s doors open. The box office accepts Cash, VISA, Master Card, and American Express.
  • Weapons, knives, and firearms of any kind
  • Illegal drugs and substances
  • Bags, backpacks and containers larger than 12" x 6" x 12"
  • Outside food, drinks, refillable/empty bottles
  • Laser pointers
  • Professional photography gear, recording devices, drones, and selfie sticks
  • Skateboards, rollerblades, and bicycles
  • Animals not authorized under the Americans with Disabilities Act or state and local laws
  • Unauthorized solicitation
  • Any items deemed to be dangerous (including fireworks)
All sales are final. No refunds or exchanges unless a show is canceled or postponed. Please note openers are always subject to change.
Unless otherwise posted, all shows are All Ages.
An ID is only required if you plan on drinking alcohol. In compliance with CT state laws anyone 21-and-older who plans on drinking alcohol will have to show a valid, non-expired, government-issued photo ID. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. This policy is strictly enforced, and any violation will result in immediate ejection from the venue.
Most shows are GA standing; some shows are partial GA seated. MOST of our General Admission standing shows will have some chairs available in the back of the room on a first come, first-served basis, but we cannot guarantee seating. Please contact customersupport@manicpresents.com if you are unsure of a show’s seating arrangements, or need accommodations.
We are an ADA accessible venue. If you have any questions or concerns regarding ADA seating/accessibility, please reach out to customersupport@manicpresents.com
We only offer some snacks at our bars. However, The Cellar on Treadwell (next door) offers 10% off their food items if you show a ticket or wristband when you order, and they have lots of burgers!
We have two full bars with a variety of craft and domestic drafts and cans, cocktails, wine, soft drinks, and water.
We have a fenced in patio where patrons can smoke. Smoking is not allowed inside of the venue.
We have free parking for our patrons in our venue’s parking lot.
295 Treadwell St, Hamden, CT 06514
Email us at customersupport@manicpresents.com. We will try our best to get back to you in a timely manner.